Privacy Policy
Overview
OneStopBox ("we", "us", or "our") operates the OneStopBox website (the "Site"). This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from OneStopBox within Australia.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store—you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy. We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
Your Rights
If you are an Australian resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@onestopbox.com.
Refund policy
REFUND POLICY
We want you to be absolutely happy with your purchase at OneStopBox, so if you’re not 100% happy with your order, we are not happy. We will happily fully refund your money.
WHAT CAN BE RETURNED?
We accept returns/exchanges on all of our full priced items within 7 days of receiving them. We ask that the following requirements are met:
You must notify us by email of your intent within 2 days of receiving your order.
Item(s) must be in their original packaging
Send your return within 7 days of receiving your order.
We will not process returns unless previously agreed to by email and until your item is physically received by us. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us.
HOW TO RETURN AN ITEM TO US
To receive an online store credit from us, please email us at hello@onestopbox.com and quote your order number and details of your request. Once we communicate with you regarding your return, you can send your parcel back to us.
Please note:
Return shipping costs are the buyer's responsibility.
Posting another item back to you will incur a shipping cost.
Please keep a copy of your return tracking number, as we are not responsible for missing returns.
RETURN ADDRESS
If you need to return an item back to us, please send it to the address listed below:
OneStopBox
PO BOX 237
OAKLIEGH SOUTH, VIC 3167
NOTE: Do NOT send your order back before contacting us otherwise we may not be able to assist you.
RETURN AND EXCHANGE POLICY
In compliance with Australian Consumer Law, OneStopBox is not required to provide a refund or exchange in the case of change of mind, wrong selection, or different size required. This includes payments made with AfterPay.
If there is a fault with the item you have purchased, we will offer to repair or replace where available, otherwise a store credit or refund will be offered. All claims for faulty items are assessed on an individual basis and the outcome is at the sole discretion of OneStopBox. If a refund is required, it will be processed back via the original payment method used to place the order. Proof of purchase is required for any exchange, return, or refund.
OUR FOCUS ON CUSTOMER
At the end of the day, we just want happy customers, so if there is anything you are not 100% happy with and you would like to talk to someone, you can contact Paulie on 0402 488 355 or email paulie@onestopbox.com.au and he will help resolve your enquiry.
SHIPPING & DELIVERY
DELIVERY OPTIONS
Metro Areas:
3 - 7 business days
Regional Areas: 5 - 10 business days
*Delivery time estimates are a guide only. Please feel free to contact us for shipping updates or tracking numbers.
IMPORTANT INFORMATION
If you have incorrectly entered your delivery address on your order, please send us an email at orders@onestopbox.com.au within two hours of placing your order to ensure we can change the delivery address accordingly. Any incorrect addresses which result in a parcel being sent back to us may incur a "return to sender" fee which our delivery partner imposes on us.
OneStopBox is not responsible for any parcels that are damaged, lost, stolen, or delayed during transit.
OneStopBox is not liable for any costs associated with parcels being returned to sender due to being unclaimed or not delivered, or where a customer has incorrectly entered the address during checkout.
*The postage times quoted should be used as a rough guide. Rural Australian areas may incur longer transit times. Once your order is dispatched from our warehouse, it may be subject to delay with our delivery partner. Please check the tracking page provided when your order is shipped for the latest transit times and delivery information.
RETURNS POLICY
We really want you to love your purchase from OneStopBox, so if you’re not 100% happy with your order, then we are not happy. We will happily refund your money.
WHAT CAN BE RETURNED?
We accept returns/exchanges on all of our full-priced items within 7 days of receiving them. We ask that the following requirements are met:
You must notify us by email of your intent within 2 days of receiving your order.
Item/s must be in their original condition, unused and unopened.
Send your return within 7 days of receiving your order.
We will not process returns unless previously agreed to by email and until your item is physically received by us. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us.
HOW TO RETURN AN ITEM TO US
To receive an online store credit or refund from us, please e-mail us at hello@onestopbox.com and quote your order number and details of your request. Once we communicate with you regarding your return, you can send your parcel back to us.
Please note:
Return shipping costs are the buyer's responsibility.
Posting another item back to you will incur a shipping cost.
Please keep a copy of your return tracking number, as we are not responsible for missing returns.
RETURN ADDRESS
If you need to return an item back to us, please send it to the address listed below:
OneStopBox
PO BOX 237
OAKLEIGH SOUTH, VIC 3167
NOTE: Do NOT send your order back before contacting us otherwise we may not be able to assist you.
Return and Exchange Policy
In compliance with Australia Consumer Law, OneStopBox is not required to provide a refund or exchange in the case of change of mind, wrong selection or different size required. This includes payments made with AfterPay.
If there is a fault with the item you have purchased, we will offer to repair or replace where available otherwise a store credit or refund will be offered. All claims for faulty items are assessed on an individual basis and the outcome is at the sole discretion of OneStopBox. If a refund is required, it will be processed back via the original payment method used to place the order. Proof of purchase is required for any exchange, return, or refund.
We will always approach things in a fair and reasonable manner, if you want to discuss things in more detail reach out to Paulie on 0402 488 355 - customer satisfaction is our priority and we will work tirelessly to make sure you are another satisfied OneStopBox customer.