Refund policy

Returns

We really want you to love your purchase from OneStopBox, so if you’re not 100% happy with your order, then we are not happy, and we will do whatever we can to fairly and reasonably resolve any issues. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

In compliance with Australia Consumer Law, OneStopBox is not required to provide a refund or exchange in the case of change of mind, wrong selection or different size required. This includes payments made with AfterPay.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@onestopbox.com.au or call Paulie directly on 0402 488 355. 

Sale Items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@onestopbox.com.au and send your item to:

OneStopBox Exchanges
PO BOX 237
OAKLEIGH SOUTH
VICTORIA, 3167

Please note:

• Return shipping costs are the buyer's responsibility.

• Posting another item back to you will incur a shipping cost.

• Please keep a copy of your return tracking number, as we are not responsible for missing returns.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Further Resolution

We will always approach things in a fair and reasonable manner, if you want to discuss things in more detail reach out to Paulie on 0402 488 355 - customer satisfaction is our priority and we will work tirelessly to make sure you are another satisfied OneStopBox customer.